LED Neon Signs

LED Neon Signs

Create your own reality and bring your imagination to life – in neon!
Below are frequently asked questions, if you have any additional questions about the signs or our services, feel free to contact with us.

General

Our office and factory address is in Guangzhou, South of China, very near from Shenzhen and Hong Kong.
Three things are necessary for us to give you a quote:
1. Drawing or picture of your sign (ideally a vector drawing such as eps. cdr. dwg. etc).
2. The size of your sign.
3. The light effect (front lit, side lit, back lit or a combination of those?) Or you can choose the type from our catalog.
We will send you a quotation within 24 hours after having those information.
If you are unsure of your project specifications , get in touch with us and we will be happy to discuss the details with you!
Depending on the type and quantity of ordered signs, we generally need about 7 business days to complete the production.
We use the DHL door to door delivery service by default, which need about 3-5 days for the delivery. So the lead time would be about 12 business days.
Our signs have a 1 year warranty, so if a letter has any problems during this period we will send you a new one free of charge.
We are very cautious about accept someone as our agent.
We suggest starting with simple cooperation, having a deeper understanding between each other and then talking about becoming our agent is more feasible.
Our signs products are waterproof and weatherproof.
If you are concerned about this, please let us know the climate characteristics of your area, such as strong sunlight or heavy rain, so that we can provide targeted protection measures.

Design

Yes, you can use the custom font for your signage. Please send us the fonts file you need.
We prefer a vector format design file with all fonts and objects converted to “curves” or “paths”, if possible.
Other file formats such as .jpg or .png are bitmap, which could not give us enough detail to know the exact cost, only could be used to know the ballpark price.
Yes, we can match according to your needs.
Yes, the photo helps us to know the surrounding and the building style better also helps us judge the best solutions for the installation.

Quote

We are very proud to provide you with a timely and professional customize signs service.
Under normal circumstances you will receive our sales reply within one business day.
If it is a big signage case, such like have dozens of different signage item, it might need 2~3 business days or even longer, but we will try our best to give you the price soon.
Well, you always can find a supplier with lower price, but mostly when you pay cheap then you will get the cheap.
We are not the best choice if you only want to find a lower price, but we are the best signage supplier with good quality, good service with reasonable price.
Our signage products worth every penny you pay. You only can realize the difference when you the cheap and nasty signage products in your hand, sometimes even after a terrible experience, then it would be too late, you waste the money and time already.
However, we have built our reputation on quality and will keep it that way.
Sorry we do not have the wholesale price, we treat all our customers equally and we will do our best to provide each customer with a reasonable price.
Though we do not have the wholesale price, we offer a realistic discount for each order.
Considering the fluctuation of exchange rate, raw material price and labor cost, our quotation is usually valid for 30 days.

Payment

Our payment term is:
T/T or Credit Card or PayPal or Western Union.
50% deposit before production, balance before shipment.
Our signage products are all customized, we need to pay the cost for the raw material and labor cost.
Paying a deposit helps to ensure that both parties honour the agreement of the offer to purchase.
The import duty/tariff is charged by your local customs, if you have any question, please contact with them.
We will show you the sample signage case image and a free sketch.
If you need 3D render images, you would be ask to pay for the design cost.

Production

Yes, we will take photos for the final signage and send to you for your confirmation.
And we will ship the final signage to you only after receiving your confirmation.
This cannot be done by default, as this will affect our production plan.
In special cases, after you have paid the losses, we can produce according to the new plan.
Yes, but no payment would be refund.
After the 24-hours keep lighting test, most signage issue would be found so that we can fix them.

Shipping

Yes, we use the DHL door to door delivery by default, they will deliver the signage for you.
We use the DHL door to door delivery by default, also use the FedEx, UPS, and TNT etc.
Once your signage ships, we will send you the waybill number so that you can track the cargo.
It depends on the delivery company, some addition cost might be charged by them.

Installation

We are signage manufacturers in China, do not have any office out of China, so very sorry if the installation job is out of China we can’t finish it.
But we do have some business partner in USA, Canada, Australia and Europe, if you can’t find the installer, we will try to help you to find one.
We will provide:
1:1 layout template;
wiring diagram;
installation notes.
We will provide:
stud bolts & washers & nuts.

After-sales

We provide one year free replacement to non-human damaged signs.
We will produce and ship to customers for free.

Keep In Touch

Welcome to send your inquiry and visit our factory!

Welcome to visit

LC Sign Factory!

Factory address:

No. 3, Area D, Yuanxia Industrial Road, Baiyun District, Guangzhou, China, zip code: 510445

Message us

to get advice!

Business hours:

From Monday to Saturday, 9:00 am – 6:30 pm, UTC+08:00